Updated on 2023-06-11
Two Brothers CamperVan ("we", "our" or "us") is committed to protecting your privacy. This Privacy Policy
explains how Two Brothers CamperVan collects, uses and discloses your personal information.
This Privacy Policy applies to our website, https://twobrotherscampervan.com and its associated subdomains.
(collectively, our "Service") together with our application, Two Brothers CamperVan. By accessing or using our
Service, you indicate that you have read, understood and agreed to our collection, storage, use and disclosure of your
personal information as described in this Privacy Policy and our Terms of Service.
Definitions and Key Terms
To help explain things as clearly as possible in this Privacy Policy, each time we do
reference to any of these terms, are strictly defined as:
Cookie: small amount of data generated by a website and stored by your web browser. It is used to
identify your browser, provide analytics, remember information about you, such as your language preference, or
login information.
● Company: when this policy mentions "Company", "we", "us", "us" or "our", it refers to Two Brothers.
CamperVan (Calle San Francisco de Sales 12, 07004 Palma de Mallorca), which is responsible for your information by virtue of
of this Privacy Policy.
Platform: Two Brothers CamperVan's Internet website, web application or public-facing digital application.
● Country: where Two Brothers CamperVan or the owners/founders of Two Brothers CamperVan are located, in this country.
case is Spain
Customer: refers to the company, organisation or person who registers to use the Two Brothers CamperVan Service.
to manage relations with their consumers or service users.
Device: any device connected to the Internet, such as a phone, tablet, computer or any other device.
that can be used to visit Two Brothers CamperVan and use the services.
IP address: Each device connected to the Internet is assigned a number known as an IP address.
Internet Protocol (IP). These numbers are generally assigned in geographic blocks. Often, an address can be used
IP to identify the location from which a device connects to the Internet.
● Personnel: refers to those persons who are employed by Two Brothers CamperVan or are under contract to
perform a service on behalf of one of the parties.
Personal data: any information which is directly, indirectly or in connection with other information, including a
personal identification number, allows the identification of a natural person.
● Service: refers to the service provided by Two Brothers CamperVan as described in the relative terms (if they are
available) and on this platform.
● Third parties: refers to advertisers, competition sponsors, promotional and marketing partners, and others who
provide our content or whose products or services we believe may be of interest to you.
● Website: the Two Brothers CamperVan website, which can be accessed through this URL:
https://twobrotherscampervan.com
You: a person or entity that is registered with Two Brothers CamperVan to use the Services.
What information do we collect?
We collect information from you when you visit our platform, register on our site, place an order, subscribe to our newsletter or subscribe to our newsletter.
our newsletter, answer a survey or fill in a form.
Name / user name
● Telephone numbers
● E-mails
● Mailing addresses
Debit/Credit card numbers
● Age
● Password
How do we use the information we collect?
Any of the information we collect from you may be used in one of the following ways:
To personalise your experience (your information helps us to better respond to your individual needs).
● To improve our platform (we continually strive to improve what our platform offers in terms of
of the information and feedback we receive from you)
● To improve customer service (your information helps us to respond more effectively to your requests for information)
customer service and support needs)
To process transactions
● To administer a contest, promotion, survey or other site feature
● To send periodic e-mails
When does Two Brothers CamperVan use the information
end-user third party?
Two Brothers CamperVan will collect end-user data necessary to provide Two Brothers services.
CamperVan to our customers.
End users may voluntarily provide us with information that they have made available on the websites of
social networking sites. If you provide us with such information, we may collect publicly available information from social networking sites.
social networking websites that you have indicated. You can control the amount of information that social networking websites make available to you.
public by visiting these websites and changing your privacy settings.
When does Two Brothers CamperVan use the information of the third party customer?
We receive information from third parties when you communicate with us. For example, when you send us your email address, we receive information from third parties.
If you send us an e-mail to express interest in becoming a customer of Two Brothers CamperVan, we receive information from a third party.
which provides automated fraud detection services to Two Brothers CamperVan. From time to time, we also collect
information that is made publicly available on social networking websites. You can control the amount of
information that social networking websites make public by visiting these websites and changing your social networking settings.
privacy.
Do we share the information we collect with third parties?
We may share the information we collect, both personal and non-personal, with third parties such as advertisers,
contest sponsors, promotional and marketing partners, and others who provide our content or whose content we provide, or whose
products or services we believe may be of interest to you. We may also share it with our affiliated companies and
current and future business partners, and if we are involved in a merger, sale of assets or other reorganisation
We may also share or transfer your personal and non-personal information to our successors in interest.
We may engage trusted third party service providers to perform functions and provide services for us,
such as hosting and maintenance of our servers and platform, storage and database management.
data, email management, storage marketing, credit card processing, servicing and
fulfilment of orders for products and services that you can purchase through the platform. We are likely to share
your personal information, and possibly some non-personal information, with these third parties to enable them to conduct these
services for us and for you.
We may share portions of our log file data, including IP addresses, for analytical purposes with
third parties, such as web analytics partners, application developers and advertising networks. If your IP address is shared, it
can be used to estimate general location and other technological data, such as connection speed, whether you have visited the
platform in a shared location and the type of device used to visit the platform. They can add information
about our advertising and what you see on the platform and then provide audits, research and reports for us.
and our advertisers.
We may also disclose personal and non-personal information about you to the government, law enforcement officials, and other parties.
law enforcement or private third parties, as we deem, in our sole discretion, necessary or appropriate to respond to
claims, legal proceedings (including subpoenas), to protect our rights and interests or those of a third party, the safety, security, or the security of our property.
of the public or any person, to prevent or stop any illegal, unethical or legally actionable activity; or
to comply with applicable court orders, laws, rules and regulations.
Where and when is customer and end-user information collected?
Two Brothers CamperVan will collect the personal information you submit to us. We may also receive personal information
about you from third parties as described above.
How do we use your e-mail address?
By submitting your email address on this platform, you agree to receive emails from us. You can cancel your
participation in any of these mailing lists at any time by clicking on the opt-out link
or other unsubscribe option that is included in the respective email. We only send emails
We do not send electronic communications to persons who have authorised us to contact them, either directly or through a third party. We do not send
unsolicited commercial e-mails, because we hate spam as much as you do. By submitting your email address
You also agree to allow us to use your email address for customer audience targeting in the following ways
sites such as Facebook, where we show targeted advertising to specific individuals who have opted in to receive our
communications. E-mail addresses sent only through the order processing page will not be used for any other purpose.
will be used for the sole purpose of sending you information and updates regarding your order. However, if you have
provided the same email via another method, we may use it for any of the purposes set out below.
in this Policy. Note: If at any time you wish to unsubscribe from receiving future emails,
We include detailed unsubscribe instructions at the bottom of each email.
How long do we keep your information?
We keep your information only for as long as we need it to provide you with Two Brothers CamperVan and to comply with the
purposes described in this policy. This is also the case for anyone with whom we share your information, and
to perform services on our behalf. When we no longer need to use your information and it is no longer necessary for us to use your information, we will not disclose it to you.
We may retain it to comply with our legal or regulatory obligations, we will remove it from our systems, or we will
we will depersonalise it so that we cannot identify it.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you do the following
an order, enter, submit or access your personal information. We offer the use of a secure server. All information
confidential/credit information provided is transmitted via Secure Socket Layer (SSL) technology and then encrypted at
our database of payment gateway providers only to be accessible by those authorised with rights to access it
access to such systems, and they must keep the information confidential. After a transaction, their
private information (credit cards, national insurance numbers, financials, etc.) is never archived. However, we cannot
guarantee the absolute security of any information you transmit to Two Brothers CamperVan nor do we guarantee that your information will be absolutely secure.
on the service is not accessed, disclosed, altered or destroyed by a breach of any of our physical conditions,
technical or management safeguards.
Could my information be transferred to other countries?
Two Brothers CamperVan is incorporated in Spain. The information collected through our website, through
direct interactions with you or from the use of our support services may from time to time be transferred to our
offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world, including
countries that may not have laws of general application regulating the use and transfer of such data. In most
to the extent permitted by applicable law, by using any of the foregoing, you voluntarily agree to the transfer
cross-border and the hosting of such information.
Is the information collected through the Two Brothers CamperVan Service secure?
We take precautions to protect the security of your information. We have physical, electronic and electronic procedures in place to protect the security of your information.
to help safeguard, prevent unauthorised access, maintain the security of data and use the data to help prevent unauthorised access.
correctly your information. However, neither people nor security systems are infallible, including the systems that are used to protect your information.
of encryption. In addition, individuals may commit intentional crimes, make mistakes or fail to follow policies. Therefore,
while we make all reasonable efforts to protect your personal information, we cannot guarantee its security.
absolute. If applicable law imposes any unwaivable duty to protect your personal information, you agree that the wrongfulness of your personal information will not be considered a breach of the law.
intentional conduct will be the standards used to measure our compliance with that duty.
Can I update or correct my information?
Customers have the right to request restriction of certain uses and disclosures of personally identifiable information from
as follows. You may contact us to (1) update or correct your personally identifiable information,
(2) change your preferences with respect to communications and other information you receive from us, or (3) remove the
personally identifiable information held about you on our system (subject to the next paragraph),
by terminating your account. Such updates, corrections, changes and deletions will not have any effect on other
information that we maintain or information that we have provided to third parties in accordance with this Privacy Policy
prior to such update, correction, change or deletion. To protect your privacy and security, we may take
reasonable measures (such as requesting a unique password) to verify your identity before granting you access to your profile, or
make corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times.
moment.
You should be aware that it is not technologically possible to delete every single record of the information that we hold about you.
has provided from our system. The need to back up our systems in order to protect the security of our data.
information from unintentional loss means that a copy of your information may exist in a form that cannot be
delete and which will be difficult or impossible for us to locate. Immediately upon receipt of your request, all the information we receive will be deleted.
personal information stored in the databases we actively use and other readily searchable means is
update, correct, change or delete, as appropriate, as soon as and to the extent reasonably practicable, and
technically possible.
If you are an end-user and wish to update, delete or receive any information we hold about you, you can do so by
by contacting the organisation of which you are a client.
Staff
If you are a Two Brothers CamperVan employee or applicant, we collect the information you voluntarily provide to us.
We use the information collected for human resources purposes to administer benefits to workers and
select applicants.
You may contact us to (1) update or correct your information, (2) change your preferences with respect to the
communications and other information you receive from us, or (3) receive a record of the information we have relating to your communications with us, or (4) receive a record of the information you receive from us.
with you. Such updates, corrections, changes and deletions will have no effect on any other information that
we maintain or information that we have provided to third parties in accordance with this Privacy Policy prior to such
update, correction, change or deletion.
Sale of Business
We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or part of our assets.
or substantially all of the assets of Two Brothers CamperVan or any of its corporate affiliates (as defined in
this document), or the portion of Two Brothers CamperVan or any of its corporate Affiliates to which it relates.
the Service, or in the event that we discontinue our business or file a petition or have filed a
petition against us in bankruptcy, reorganisation or similar proceedings, provided that the third party agrees to join us in such proceedings
to the terms of this Privacy Policy.
Affiliates
We may disclose information (including personal information) about you to our corporate affiliates. For the
For the purposes of this Privacy Policy, "Corporate Affiliate" means any person or entity that directly or indirectly
indirectly controls, is controlled by, or is under common control with, Two Brothers CamperVan, whether by ownership or
otherwise. Any information relating to you that we provide to our corporate affiliates will be
processed by such corporate affiliates in accordance with the terms of this privacy policy.
Governing Law
This Privacy Policy is governed by the laws of Spain without regard to its conflict of law provision. You
consents to the exclusive jurisdiction of the courts in relation to any action or dispute arising between the parties pursuant to
of or in connection with this Privacy Policy, except for those persons who may have a right to file a complaint under this Privacy Policy.
claims under the Privacy Shield or the Swiss-US framework.
The laws of Spain, excluding its conflicts of law rules, will govern this Agreement and your use of the Platform. Your use of the
platform may also be subject to other local, state, national or international laws.
By using Two Brothers CamperVan or communicating with us directly, you signify your acceptance of this Privacy Policy. If
do not agree to this Privacy Policy, you should not interact with our website or use our services. The
continued use of the website, direct interaction with us or following the posting of changes to this Privacy Policy.
privacy that do not materially affect the use or disclosure of your personal information will mean that you agree to those
changes.
Your consent
We have updated our Privacy Policy to provide you with full transparency about what is stated when you visit
our site and how it is used. By using our platform, registering an account, or making a purchase, you hereby agree to
our Privacy Policy and agree to its terms.
Links to other websites
This Privacy Policy applies only to the Services. The Services may contain links to other websites which Two
Brothers CamperVan does not operate or control. We are not responsible for the content, accuracy or opinions expressed on this site.
such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us.
Please note that when you use a link from the Services to another website, our Privacy Policy no longer applies.
in effect. Your browsing and interaction on any other website, including those that have a link on our website, is prohibited.
platform, are subject to that website's own rules and policies. Such third parties may use their own cookies or
other methods of collecting information about you.
Cookies
Two Brothers CamperVan uses "cookies" to identify which areas of our website you have visited. A cookie is a
small piece of data that your web browser stores on your computer or mobile device. We use cookies to
improve the performance and functionality of our platform, but are not essential to its use. However, without these
cookies, certain features, such as videos, may not be available or you may be prompted to enter your
login each time you visit the platform, as we would not be able to remember that you had logged in before. The
Most web browsers can be set to disable the use of cookies. However, if you disable cookies
cookies, you may not be able to access the functionality of our website properly or at all. Never
we place personally identifiable information in cookies.
Blocking and disabling Cookies and similar technologies
Wherever you are, you can also set your browser to block cookies and similar technologies, but this will not prevent you from using them.
action may block our essential cookies and prevent our website from working properly, and you may be able to
may not be able to use all its functions and services in full. You should also be aware that you may also lose
saved information (e.g. saved login details, site preferences) if you block cookies on your computer.
browser. Different browsers provide you with different controls. To disable a cookie or a category of
cookie does not delete the cookie from your browser, you will have to do it yourself from your browser, you must visit the help menu
of your browser for more information.
Payment Details
With respect to any credit card or other payment processing details that you have provided to us, we will
We are committed to ensuring that this confidential information is stored as securely as possible.
Children's Privacy
We do not target anyone under the age of 13. We do not collect personally identifiable information from any person under the age of 13.
person under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact
If we become aware that we have collected personal data from any person under the age of 13 without the consent of that person, we will not be able to collect personal data from that person.
verification of parental consent, we take steps to remove that information from our servers.
Changes to our Privacy Policy
We may change our Service and our policies, and we may need to make changes to this Privacy Policy.
privacy to accurately reflect our Service and our policies. Unless otherwise required by law, we will
we will notify you (for example, through our Service) before we make changes to this Privacy Policy and we will provide you with
the opportunity to review them before they become effective. Thereafter, if you continue to use the Service, you will be subject to the Policy.
updated Privacy Policy. If you do not wish to accept this or any updated Privacy Policy, you may delete your account.
Third-party services
We may display, include or make available third-party content (including data, information, applications, and other
product services) or provide links to third party websites or services ("Third Party Services").
You acknowledge and agree that Two Brothers CamperVan shall not be responsible or liable for any third party Services, including its
accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or otherwise
appearance thereof. Two Brothers CamperVan does not assume and shall have no obligation or liability to you or to any other person or entity for any loss or damage arising out of or in connection with the use of this website.
any other person or entity for the Third Party Services.
The Third Party Services and links to them are provided solely for your convenience and are accessed and linked to by you.
use entirely at your own risk and subject to the terms and conditions of such third parties.
Information on the General Data Protection Regulation (GDPR)
We may collect and use information from you if you are from the European Economic Area (EEA), and in this section we will
of our Privacy Policy we will explain exactly how and why this data is collected, and how we collect it.
we keep under protection against replication or misuse.
What is GDPR?
GDPR is an EU-wide privacy and data protection law that regulates how companies protect personal data.
EU residents and improves the control that EU residents have over their personal data.
The GDPR is relevant for any company operating globally and not only for companies based in the EU and the EU Member States.
EU residents. Our customers' data are important no matter where they are located, which is why we
we have implemented GDPR controls as our baseline standard for all our operations throughout the world.
world.
What is Personal Data?
Any data which relates to an identifiable or identifiable individual. The GDPR covers a wide range of information
that could be used on its own or in combination with other pieces of information to identify an individual. The data
personal information goes beyond a person's name or e-mail address. Examples include
financial information, political opinions, genetic data, biometric data, IP addresses, physical address, orientation, etc.
sexuality and ethnicity.
The data protection principles include requirements such as:
● Personal data collected must be processed in a fair, lawful and transparent manner and must only be used in the manner and for the purposes for which it was collected.
way a person would reasonably expect.
Personal data should only be collected to fulfil a specific purpose and should only be used for that purpose.
purpose. Organisations should specify why they need personal data when they collect it.
● Personal data should not be kept longer than necessary to fulfil its purpose.
Individuals covered by the GDPR have the right to access their own personal data. They can also request
a copy of your data and have your data updated, deleted, restricted or moved to another organisation.
Why is the GDPR important?
GDPR adds some new requirements with respect to how companies must protect the personal data of their customers.
people who collect and process. It also raises the stakes for compliance by increasing enforcement and enforcing
higher fines for non-compliance. Beyond these facts, it is simply the right thing to do. At Two Brothers CamperVan
we strongly believe that the privacy of your data is very important and we already have strong security practices in place and are working to ensure that your data is secure.
privacy that go beyond the requirements of this new regulation.
Individual rights of the data subject: access, portability and deletion of data
We are committed to helping our clients comply with the data subjects' rights requirements of
GDPR. Two Brothers CamperVan processes or stores all personal data at DPA compliant suppliers who have
have been fully screened. We store all conversations and personal data for a maximum of 6 years,
unless your account is deleted. In which case, we delete all data in accordance with our Terms of Service and our Privacy Policy.
Privacy Policy, but we will not keep them for more than 60 days.
We realise that if you work with EU customers, you need to be able to provide them with the ability to access, update, and
retrieve and delete personal data. We have been set up as self-service from the very beginning and have always given you
access to your data and your customers' data. Our customer service team is here for you to answer any questions you may have.
questions you may have on how to work with the API.
Contact us at
Please do not hesitate to contact us if you have any questions.
● Via e-mail: twobrotherscampervan@gmail.com
● Via this link: https://twobrotherscampervan.com/contacto
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